Refund policy

RETURN AND REFUND POLICY

Damaged 3D Printed Items

If a 3D printed collectible arrives damaged, contact Filament Foundry within 7 calendar days of delivery at filamentfoundry3dprinting@gmail.com. Include your order number and clear photographs of the damaged item and packaging so we can review the request.

Filament

Opened or used filament is not eligible for return. Do not return unopened filament without contacting us first and receiving written approval.

Foundry Fantasy Card Game Products

Opened booster packs, starter decks, or other opened or unsealed card game products are not eligible for return. Do not return unopened card game products without contacting us first and receiving written approval.

Return Shipping

Customers are responsible for return shipping costs. Returns must be approved before they are mailed. We recommend using a tracked shipping service because Filament Foundry is not responsible for return packages lost in transit.

Approved returns should be sent to:

Filament Foundry
5933 US Highway 11
Canton, New York 13617
United States

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing times after a refund is issued can vary by bank or payment provider.

Nothing in this policy limits any rights that cannot be excluded under applicable law.

Questions about returns can be sent to filamentfoundry3dprinting@gmail.com.